Frequently asked questions
Everything you need to know about ordering, delivery and choosing the right products.
Yes. We deliver to all 47 counties. Orders within Nairobi, Juja, Thika and Kiambu usually arrive the same or next day, while other towns take 1–3 working days through trusted couriers.
Always. Every order is packed in plain, unbranded packaging so your privacy is protected from our store to your doorstep.
Yes. You can pay cash or M-Pesa when your order arrives. You can also pay by M-Pesa before dispatch if you prefer.
Measure around the widest part of the hips or waist and compare with the brand size chart. As a guide: Medium fits 70–110 cm, Large 100–150 cm and Extra Large 130–170 cm. Our team is happy to help on WhatsApp.
Tape-style diapers open at the sides and are easiest for bedridden or less mobile users and caregivers. Pull-up pants are worn like normal underwear and suit people who are active and can stand or walk.
Unopened products in their original packaging can be returned within 7 days. For hygiene reasons opened packs cannot be returned unless faulty. See our Return Policy for full details.
Still have questions?
Our friendly team replies within minutes during business hours.